Moments of Truth

Autor: Jan Carlzon

paperback
Kategorie: Business & Management
Kategorie: Letadlo
Kategorie: Management & Vedení techniky
Kategorie: Management: Vedení a motivace
Kategorie: Služby zákazníkům

Nejprodávanější kniha našeho knihkupectví!
Běžná cena: ~~11.74 EUR (288 Kč)~~
Sleva: -4 %
Naše cena: 11.26 EUR (cca 277 Kč)
(cena aktualizována 27.07.2025)

Doprava zdarma do České republiky a na Slovensko více

Komentáře čtenářů a knižní recenze: Amazon

Objednat

Společně s touto kniho zároveň doporučujeme tyto knihy:

The Element
Cena: 284 Kč

Switch
Cena: 288 Kč

Gung Ho!
Cena: 258 Kč

Raving Fans
Cena: ~~260 Kč~~ 224 Kč

Knihy z kategorie Služby zákazníkům

Více než knih

Raving Fans Cena: ~~10.57 EUR~~ 9.12 EUR ~~cca 260 Kč~~ cca 224 Kč Podrobnosti o knize	Customer Mania!: It'S Never Too Late to Build a Customer-Focused Company Cena: 10.70 EUR cca 263 Kč Podrobnosti o knize
Moments of Truth Cena: 11.26 EUR cca 277 Kč Podrobnosti o knize	You Can't Win a Fight With Your Client & 49 Other Rules for Providing Great Service: And 49 Other Rules for Providing Great Service Cena: 14.59 EUR cca 358 Kč Podrobnosti o knize
The Thank You Economy Cena: 40.92 EUR cca 1005 Kč Podrobnosti o knize	Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight Cena: 32.73 EUR cca 804 Kč Podrobnosti o knize
Competing Against Luck: The Story Of Innovation And Customer Choice Cena: 20.40 EUR cca 501 Kč Podrobnosti o knize	When Customers Think We Don't Care Cena: 34.10 EUR cca 838 Kč Podrobnosti o knize
CUSTOMER RELATIONSHIP MANAGEMENT:Emerging Concepts, Tools and Applications: Emerging Concepts, Tools and Applications Cena: 47.44 EUR cca 1166 Kč Podrobnosti o knize	Relationship Marketing: Concepts and Cases Cena: 66.60 EUR cca 1636 Kč Podrobnosti o knize
The Privacy Payoff Cena: 26.15 EUR cca 643 Kč Podrobnosti o knize	Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines Cena: 21.10 EUR cca 518 Kč Podrobnosti o knize
Customer Service Cena: 53.98 EUR cca 1326 Kč Podrobnosti o knize	Customer Relationship Management Cena: 21.80 EUR cca 536 Kč Podrobnosti o knize
Telecom Convergence, 2/E: How to Profit from the Convergence of Technologies, Services, and Companies Cena: 34.31 EUR cca 843 Kč Podrobnosti o knize	Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Cena: 40.60 EUR cca 998 Kč Podrobnosti o knize
What Customers Want Cena: 52.34 EUR cca 1286 Kč Podrobnosti o knize	The Ten Demandments Cena: ~~17.93 EUR~~ 0.00 EUR ~~cca 441 Kč~~ cca 0 Kč Podrobnosti o knize
Clients Forever Cena: ~~10.75 EUR~~ 0.00 EUR ~~cca 264 Kč~~ cca 0 Kč Podrobnosti o knize	What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain Cena: ~~12.02 EUR~~ 0.00 EUR ~~cca 295 Kč~~ cca 0 Kč Podrobnosti o knize