Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines

Autor: Jochen Wirtz, Loizos Th Heracleous, Jochen Wirtz, Nitin Pangarkar

hardback Kategorie: Služby zákazníkům Naše cena: 21.18 EUR (cca 515 Kč) (cena aktualizována 30.01.2026) Doprava zdarma do České republiky a na Slovensko více Komentáře čtenářů a knižní recenze: Amazon

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