481 Kč - Robert Spector, Robert Spector, Patrick D. McCarthy: The Nordstrom Way to Customer Service Excellence

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

Autor: Robert Spector, Robert Spector, Patrick D. McCarthy

paperback
Kategorie: Služby zákazníkům
Naše cena: 27.82 EUR (cca 674 Kč)
(cena aktualizována 22.09.2025)

Doprava zdarma do České republiky a na Slovensko více

Komentáře čtenářů a knižní recenze: Amazon

Objednat

Knihy z kategorie Služby zákazníkům

Více než knih

Raving Fans Cena: ~~10.57 EUR~~ 7.66 EUR ~~cca 256 Kč~~ cca 186 Kč Podrobnosti o knize	Customer Mania!: It'S Never Too Late to Build a Customer-Focused Company Cena: 10.78 EUR cca 261 Kč Podrobnosti o knize
Moments of Truth Cena: 13.43 EUR cca 325 Kč Podrobnosti o knize	You Can't Win a Fight With Your Client & 49 Other Rules for Providing Great Service: And 49 Other Rules for Providing Great Service Cena: 14.72 EUR cca 357 Kč Podrobnosti o knize
The Thank You Economy Cena: 40.95 EUR cca 992 Kč Podrobnosti o knize	Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight Cena: 27.23 EUR cca 660 Kč Podrobnosti o knize
Competing Against Luck: The Story Of Innovation And Customer Choice Cena: 32.74 EUR cca 793 Kč Podrobnosti o knize	When Customers Think We Don't Care Cena: 34.38 EUR cca 833 Kč Podrobnosti o knize
CUSTOMER RELATIONSHIP MANAGEMENT:Emerging Concepts, Tools and Applications: Emerging Concepts, Tools and Applications Cena: 47.48 EUR cca 1151 Kč Podrobnosti o knize	Relationship Marketing: Concepts and Cases Cena: 67.14 EUR cca 1627 Kč Podrobnosti o knize
The Privacy Payoff Cena: 26.19 EUR cca 635 Kč Podrobnosti o knize	Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines Cena: 21.27 EUR cca 515 Kč Podrobnosti o knize
Customer Service Cena: 54.03 EUR cca 1309 Kč Podrobnosti o knize	Customer Relationship Management Cena: 21.85 EUR cca 530 Kč Podrobnosti o knize
Telecom Convergence, 2/E: How to Profit from the Convergence of Technologies, Services, and Companies Cena: 34.34 EUR cca 832 Kč Podrobnosti o knize	Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Cena: 40.93 EUR cca 992 Kč Podrobnosti o knize
What Customers Want Cena: 52.39 EUR cca 1270 Kč Podrobnosti o knize	The Ten Demandments Cena: ~~17.93 EUR~~ 0.00 EUR ~~cca 435 Kč~~ cca 0 Kč Podrobnosti o knize
Clients Forever Cena: ~~10.75 EUR~~ 0.00 EUR ~~cca 261 Kč~~ cca 0 Kč Podrobnosti o knize	What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain Cena: ~~12.02 EUR~~ 0.00 EUR ~~cca 291 Kč~~ cca 0 Kč Podrobnosti o knize