699 Kč - James L. Heskett, James L. Heskett, Earl W. Sasser, Joe Wheeler: The Ownership Quotient

The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

Autor: James L. Heskett, James L. Heskett, Earl W. Sasser, Joe Wheeler

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Kategorie: Služby zákazníkům
Naše cena: 40.77 EUR (cca 992 Kč)
(cena aktualizována 30.01.2026)

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Komentáře čtenářů a knižní recenze: Amazon

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