What's the Secret?: To Providing a World-Class Customer Experience

Autor: John R. DiJulius

hardback Kategorie: Služby zákazníkům Nejprodávanější kniha našeho knihkupectví! Běžná cena: 26.77 EUR (649 Kč) Sleva: -8 % Naše cena: 24.39 EUR (cca 591 Kč) (cena aktualizována 13.11.2025) Doprava zdarma do České republiky a na Slovensko více Komentáře čtenářů a knižní recenze: Amazon

Zákazníci, kteří koupili tuto knihu, kupovali také tyto knihy:

The Big Book of Customer Service Training Games Cena: 501 Kč

The Service Profit Chain Cena: 566 Kč 353 Kč

Exceptional Service, Exceptional Profit Cena: 480 Kč

Společně s touto kniho zároveň doporučujeme tyto knihy:

The Customer Service Revolution Cena: 627 Kč

Exceptional Service, Exceptional Profit Cena: 480 Kč

Delivering Happiness Cena: 228 Kč

Secret Service Cena: 418 Kč

Knihy z kategorie Služby zákazníkům

Více než knih

Raving Fans Cena: 11.68 EUR cca 283 Kč Podrobnosti o knize	Customer Mania!: It'S Never Too Late to Build a Customer-Focused Company Cena: 10.59 EUR cca 257 Kč Podrobnosti o knize
Moments of Truth Cena: 13.03 EUR cca 316 Kč Podrobnosti o knize	You Can't Win a Fight With Your Client & 49 Other Rules for Providing Great Service: And 49 Other Rules for Providing Great Service Cena: 14.46 EUR cca 351 Kč Podrobnosti o knize
The Thank You Economy Cena: 40.22 EUR cca 975 Kč Podrobnosti o knize	Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight Cena: 27.35 EUR cca 663 Kč Podrobnosti o knize
Competing Against Luck: The Story Of Innovation And Customer Choice Cena: 20.67 EUR cca 501 Kč Podrobnosti o knize	When Customers Think We Don't Care Cena: 33.76 EUR cca 818 Kč Podrobnosti o knize
CUSTOMER RELATIONSHIP MANAGEMENT:Emerging Concepts, Tools and Applications: Emerging Concepts, Tools and Applications Cena: 46.63 EUR cca 1130 Kč Podrobnosti o knize	Relationship Marketing: Concepts and Cases Cena: 65.94 EUR cca 1598 Kč Podrobnosti o knize
The Privacy Payoff Cena: 25.71 EUR cca 623 Kč Podrobnosti o knize	Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines Cena: 20.89 EUR cca 506 Kč Podrobnosti o knize
Customer Service Cena: 53.07 EUR cca 1286 Kč Podrobnosti o knize	Customer Relationship Management Cena: 21.99 EUR cca 533 Kč Podrobnosti o knize
Telecom Convergence, 2/E: How to Profit from the Convergence of Technologies, Services, and Companies Cena: 33.74 EUR cca 818 Kč Podrobnosti o knize	Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Cena: 40.19 EUR cca 974 Kč Podrobnosti o knize
What Customers Want Cena: 51.46 EUR cca 1247 Kč Podrobnosti o knize	The Ten Demandments Cena: 17.93 EUR 0.00 EUR cca 435 Kč cca 0 Kč Podrobnosti o knize
Clients Forever Cena: 10.75 EUR 0.00 EUR cca 261 Kč cca 0 Kč Podrobnosti o knize	What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain Cena: 12.02 EUR 0.00 EUR cca 291 Kč cca 0 Kč Podrobnosti o knize